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Apple Leaves Customers Waiting on Store Repairs with No Devices

Apple Leaves Customers Waiting on Store Repairs with No Devices

Tech giant Apple has stated that customers who didn’t pick up devices left for repairs within two days of the company closing its retail stores will have to wait for the stores to reopen to recover their devices.

Business Insider reports that Apple customers who left devices in to be repaired at the company’s retail stores will have to wait until stores outside of China reopen in order to recover their devices.

Apple announced on March 14 that it would be closing all retail stores outside of China due to the Wuhan coronavirus pandemic, offering customers a two-day window to retrieve any devices left for repairs.

An Apple spokesperson recently told Business Insider that customers were contacted via phone and email about their repairs but any products that weren’t retrieved during the two-day window would have to wait until stores reopened to pick up their devices.

Apple initially planned to reopen its stores outside of China on March 27, but on March 17 just three days after the initial announcement, Apple stated that it would keep all of its retail stores closed “until further notice.”

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